Support Services

School Management Solutions provides expert, fast-response technical support through an annual support and maintenance contract. Our support team specialists each offer at least five years in-depth experience working across the product range. Technical advice and assistance covered by the maintenance contract includes:

• Installation
• Parameter set-up
• Valid data import mechanisms
• Routine operational queries
• Compilation of standard reports
• Production of electronic output files
• Third party software links e.g. MS Office

Several additional services are available on request. These include:

• Full data conversion services to support the migration of pupil-based information from 3rd party MIS suppliers over to Integris and IntegrisG2
• Consultation services to support the transfer of timetable data
• Production of data extraction materials to support Local Authority-wide electronic returns
• Provision of on-site installation services

Response

Our aim is to respond to all queries within twenty-four hours, either with a resolution or an agreed next step. Most support queries are successfully resolved on the initial call.

Support Query

To submit a support request, please complete this form.

* (Except public holidays and the inclusive period between Christmas and New Year)

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