Training Accreditation Programme

Accreditation is our Support and Training benchmarking service - a recognised mark of quality within the School Management Solutions Local Authority / Consortium partnership scheme. It sets the standard for the level of service that an end user can reasonably expect from support/training professionals. Accreditation ensures that consistent customer service levels are maintained throughout local support/training teams.

Who should be accredited?

All training and support personnel should follow the accreditation route. ‘Support’ accreditation status is available to LA/Consortium Partners where at least half the team members meet or exceed the benchmark. The establishment will be awarded the coveted ‘SMS Accredited’ symbol and are authorised to use it on all communications. This is also true for ‘Training’ accreditation status.

Individuals may also apply for accreditation, affording personal rather than organisation-wide recognitions.

The process

We offer two parallel accreditation routes: Training and Support. Each involves a comprehensive all-day examination, thoroughly testing the application of product knowledge. The day takes the form of open-and-closed-book written papers in the morning, accompanied by ‘real life’ support and training assessments in the afternoon. The written papers are designed to test the spread and depth of knowledge on a single School Management Solutions product through short and long answer questions. For support personnel, the afternoon session is designed not just to test knowledge but also the ability to impart knowledge under ‘pressured’ telephone support conditions. For training personnel, candidates must prepare and deliver a product presentation to the School Management Solutions examiner. We also invite the other delegates to sit in on the training, making the scenario as real as possible.

It is quite common for users to undertake both accreditation routes and these would normally take place on separate days.

Preparation

It is vital to prepare comprehensively. To help, customers can book onto our Accreditation Survival Course prior to the accreditation itself.

For relatively new or inexperienced team members, we offer an Accreditation Pathfinder programme. Here, School Management Solutions works with you to develop knowledge and skills within your team through a series of progressive product-based courses and workshops, spread over a period of one year. This programme provides the basis on which a team member can then confidently progress towards accreditation.

Next steps

For more details about School Management Solutions accreditation, simply click More Info to see an outline of the programme that you are interested in below. The outline files are in PDF format which requires the Adobe® Reader®.

Want to make a booking?

Fill out our Training Request Form, remembering to include the course title in your enquiry, or call 01235 401842.

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